Terms and conditions

Terms & Conditions for Mobile Repairs

1. The repair price quoted by our system is an estimate only, based on the information you have provided to our system on the website. It is possible that the price to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your unit has other faults). On these occasions you will be contacted via email or phone to authorise a new repair quotation.
2. Minimum Charge All repairs carry a “minimum charge”. This cost covers engineer’s time and any parts used to attempt to repair the unit. After inspection, the minimum charge will become due when:
   1. The unit is Beyond Economical Repair (i.e. it would be cheaper to replace the unit than fix it)
   2. We provide a new repair quotation and you refuse this quotation
   Note that return postage cost will be charged in addition to the minimum charge. At our discretion we may waive the minimum charge if you give us permission to use the damaged unit for spare parts.
3. Turnaround time Repairs usually take 20 days from the date they arrive at our repair centre, this excludes the time taken for return delivery which is outside of our control (although we use a next-day service for the vast majority of units). During busier times repairs can take longer to be processed.
4. Return postage We can send repairs worldwide – but prices vary per country. Please contact us for a price before sending in a repair.
5. Unpaid repairs Units will be held for a maximum of 60 days after they are either repaired, deemed BER(Beyond Economic Repair) or requiring a requote. We will make reasonable attempts to contact you by phone and email a minimum of 3 times. If you have not made payment within 60 days, the unit will be auctioned to recover our costs.
6. Accessories, Games, Power Supplies Please do not send any accessories (or Console games/disks) in with your repairs unless we have specifically requested them (e.g. for a power problem we may request the charger or power supply). We cannot be held responsible for any loss or damage to accessories whilst in our possession (SIM cards, memory cards, chargers, boxes, cases, cables, mounts etc). On occasions we may ask for certain accessories to be sent in after our initial diagnosis for further testing as they may be related to the fault.
7. User data / information We will do our utmost to retain any data on your unit, however we cannot be held responsible for lost data, including;
   1. Ringtones
   2. Photos & videos
   3. Contacts
   4. Saved game data
   5. Favourites locations (for Sat Navs)
   6. Music (e.g. MP3)
   Please ensure you backup your unit before sending it to us.
8. Payments are requested by email once a repair has either been completed successfully or if the unit has been deemed BER(Beyond Economic Repair) or you refuse a requote. We only accept payment via bank transaction.
9. Mistakes in bills, receipts or payments Whilst we endeavor to ensure accuracy in all that we do, occasionally mistakes do happen. We will correct any mistakes in bills, receipts or payments as soon as possible, and no later than 30 days of agreeing to do so.
10. Complaints We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong. If you have a complaint, please contact us either by email or by letter. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and to avoid reoccurrence in the future. We undertake to:
    1. Acknowledge complaints your complaints within 5 working days
    2. Advise you how long it will take to resolve the complaint
    3. keep you informed throughout the process
11. Evoteqlab applies warranty revocation to the devices of its contracted partner customers, which it authenticates with a stamp and signature. These are sent by the customers to the end users, who can also contact the authority. The vast majority of warranty revocations are due to water damage.
    Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Liquid damage is not covered under warranty, but you might have rights under consumer law.
    IP68 phones are resistant to accidental spills from common liquids, such as soda, beer, coffee, tea, and juice. In the event of a spill, rinse the affected area with tap water, then wipe your phone off and dry it.
    To prevent liquid damage, avoid these:
    1. Swimming or bathing with your phone
    2. Exposing your phone to pressurized water or high velocity water, such as when showering, water skiing, wake boarding, surfing, jet skiing, and so on
    3. Using your phone in a sauna or steam room
    4. Intentionally submerging your phone in water
    5. Operating your phone outside the suggested temperature ranges or in extremely humid conditions
    6. Dropping your phone or subjecting it to other impacts
    7. Disassembling your phone, including removing screws
    Minimize exposing your phone to soap, detergent, acids or acidic foods, and any liquids—for example, perfume, insect repellent, lotions, sunscreen, oil, adhesive remover, hair dye, and solvents. If your phone comes into contact with any of these substances, follow the instructions to clean your phone.